Booking and Cancelations Policy
Our Policy
Impact Sports Clubs - Bookings and Cancellations Policy
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Booking Procedures: a. Booking Requests:
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All bookings for facilities, events, or programs at Impact Sports Clubs must be made through the designated booking system or by contacting the club office during regular business hours.
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Bookings are subject to availability and will be confirmed upon receipt of payment or according to the terms outlined in specific program details.
b. Priority Booking:
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Priority may be given to club members, regular users, and affiliated organizations. Details of priority booking criteria will be communicated in advance.
c. Booking Confirmation:
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A confirmation email or receipt will be sent to the person responsible for the booking once payment is received and the booking is confirmed.
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Payment: a. Fees and Charges:
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The applicable fees and charges for each booking will be clearly communicated at the time of inquiry and confirmed upon booking.
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Fees are subject to change, and any revisions will be communicated in advance.
b. Payment Deadlines:
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Full payment is required by the specified deadline to secure the booking. Failure to make payment by the deadline may result in the cancellation of the booking.
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Cancellation and Refund Policy: a. Cancellation by the Client:
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Cancellations must be made in writing (email or formal letter) to the club office.
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Refunds or credits will be issued according to the following criteria:
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cancelations before the start of programmes commencing- full refund.
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cancelations after the start of programmes commencing- No Refund (subject to Impact directors discretion)
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b. Cancellation by Impact Sports Clubs:
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Impact Sports Clubs reserves the right to cancel a booking due to unforeseen circumstances, maintenance, or other operational reasons.
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In the event of a cancellation by Impact Sports Clubs, a full refund or alternative booking options will be offered.
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Rescheduling:
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Clients may request to reschedule a booking to an alternative date, subject to availability and approval by Impact Sports Clubs.
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Requests for rescheduling must be made in writing and received by the club office at least 7 days before the original booking date.
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No Shows:
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If a client fails to show up for a booking without prior notice, no refund or credit will be provided.
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Late Arrivals:
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Impact Sports Clubs offer no refund for late arrivals
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Policy Review:
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This policy will be reviewed periodically, and any updates or changes will be communicated in advance.
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Date of Adoption: [Insert Date]